SBS reply in a not very "interested" way.. or SOP way

< 看起来很少水但其实漏很多！整个Bus（后面）都是水！




Dear Mr XXX

Please refer to your feedback received on 18 December 2007.

2 We regret to learn of the bus bunching you experienced while using Service 24. According to our record, it was due to heavy passenger demand and traffic that resulted in the bus bunching on the incident date. This caused our bus captain to fall behind the original bus schedule. We do not plan our buses to arrive together, as bus bunching is due to factors beyond our control, such as heavy traffic.

3 We seek your understanding that the operation of our buses, like all vehicles, is highly vulnerable to traffic conditions. At times, our bus captains are unable to adhere to the schedule because of adverse traffic conditions, inclement weather or varying passenger activity. Service disruptions can lengthen the waiting time, cause uneven loading and even result in bus bunching. It is at times like this that we seek your understanding most.

4 Nevertheless, the Manager will monitor the service closely. Where it is within our control, we will try our best to minimize service disruptions and long waiting time for our customers.

5 Thank you for allowing us to explain this matter to you.


Yours sincerely


Tan Chwee Hong
for Deputy Director
Corporate Communications
SBS Transit Ltd

读了Sibe DL! OK u did explain my 1 question (which show that u really Bo bian and I LL take it as an "OK" explanation). But how about the 2nd question? U simply Bo Cap or cant come out with an ans! DL till I shoot another Email!

To whom it may concern,

I wonder did you spend your time reading my feedback or not? you did explain my 1st question. But how about my 2nd question? Your BUS IS LEAKING WITH RAIN WATER! And that is also my main concern, HOW LONG YOU DO YOUR BUS MAINTENANCE??? Please, If you are not interested in reading or getting feedback. I can anytime post to the Newspaper and wait for your higher "Management" to reply!